Video KYC is an additional mode through which users can complete the KYC for their accounts within just a few minutes. During the process, customer’s KYC documents are verified and their signatures are recorded through a video call with a bank officer, thus doing away with the need of physically visiting a bank branch
What do you need to initiate a successful Video-KYC?
- Original PAN Card
- Original Aadhaar Card
- Aadhaar Linked Mobile No
- White paper with black/blue pen for capturing signature during Video-KYC
- Ample light and clear background
- Stable network connection
- Presence in India
Video based KYC will be supported on Google Chrome, Microsoft Edge Version10.3 and Safari latest Version and almost any mobile device (iPhone, iPad, Android or tablet).
Can I do my video call at a later date?
Yes there is a schedule option where you can schedule call to a later date.
Do I have to be in India to do my V-CIP?
Yes, you need to be in India for the call.
Can I do my V-CIP through a web browser?
Yes, you can use your V-CIP link with Google Chrome Microsoft Edge Version10.3 and Safari latest Version.
I am facing internet issue. Can I re-initiate the call?
Yes. You can use the same link you used before to start the video call again. You also have the option to reschedule your V-CIP if you don't want to do it now.
My V-CIP was rejected. Can I do it again?
If your V-CIP is rejected then we will not be able to progress further with your application. In that case we recommend you look at our website for other products and apply.
What are the advantages of V-CIP?
This is a contactless and paperless way to verify your identity. Best of all, you can do it without going to the branch.
Why do I need to grant access to my camera and microphone?
Since it is a video verification process, we need consent to use your camera and microphone during the V-CIP. This is only for verification purposes and will not be shared with any one.
Is V-CIP safe and secure?
Yes. We use strong security and encryption methods for the video chat. However, because it is a video call where your camera will be on, please make sure you are in a private area to avoid disclosing any private information.
What kind of device can I use?
You can use almost any mobile device (iPhone, iPad, Android or tablet). Your device needs a working camera and microphone as well as internet service.
What if I wear a mask or other face covering? Can I still use V-CIP?
No. you need to remove any mask or face covering before you start your V-CIP.