Redressal of complaints, Nodal officer & Complaint Form

GENERAL PUBLIC AWARENESS

 
General Complaint Form Click Here to Download  
ATM Transaction Related Complaint Form Click Here to Download  
Online Registration for General Complaint Click Here 
Online Registration for Vigilance Complaint Click Here 
 

REDRESSAL OF COMPLAINTS/GRIEVANCES

"Customer Day” is observed at all the Offices of the Bank across the Organization covering Branches, Zonal Offices and Head Office on 15th of every month ( next day, if 15th is a holiday). On this day, any customer can meet Senior/ Top Executives of the Bank, including Chairman & Managing Director without prior appointment.

In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.

If the complainant still feels unsatisfied with the response received, he can address his complaint giving full detail of the case to Bank's Nodal Officer at Head Office designated to deal with Customers' Complaints/ Grievances. The customer can lodge/ track complaint online at the link “ Complaint registration” on Bank's website.

Internal Ombudsman

The Bank shall examine the grievances as per the Internal Grievances Redressal Mechanism and in case the Bank decides to reject a complaint or decides to provide only partial relief to the complainant, it shall escalate such cases to the Internal Ombudsman ( IO) for further examination.

Reply to the complainant on receipt of comments of the IO shall be addressed primarily by the Bank mentioning explicitly that the complaint has also been examined by the IO. Only under such circumstances, where a resolution has been made by agreement by the IO with a complainant and the IO has obtained the resolution in writing signed by the complainant and furnished to the Bank for records, a reply to the complainant would be issued by IO on behalf of the Bank, with an endorsement to the Bank. To ensure such agreement, if the IO feels the requirement of direct feedback/ clarifications from the complainant, IO can interact/ meet the complainant.

If still not satisfied, the customer is free to take recourse to the followings:

  • Office of the Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 2006.
  • Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
  • Distt. Consumer Forum, under Consumer Protection Act, 1985,

REDRESSAL OF GRIEVANCES OF CUSTOMERS

PRINCIPAL NODAL OFFICER FOR REDRESSAL OF COMPLAINTS

Sh. Baldev Raj
Designation: Deputy General Manager
Punjab & Sind Bank, "Bank House",
2nd Floor, 21, Rajendra Place, New Delhi 110008
Landline: 011-25728966
email id: ho[dot]complaint[at]psb[dot]co[dot]in

 

NODAL OFFICER FOR REDRESSAL OF COMPLAINTS

Sh. R. Lakshmanan
Designation: Asstt. General Manager (P&D)
Punjab & Sind Bank,
1st Floor, 21,Rajendra Place,
New Delhi -110008
Landline: 011-25765886
email id: ho[dot]pd[at]psb[dot]co[dot]in

In case of complaints related to Education Loans only, the same can be sent to

GRIEVANCE REDRESSAL CELL - EDUCATION LOANS

Name: Sh  T. RAVI KUMAR
Designation: Asstt. General Manager
Punjab & Sind Bank, “Bank House”
H.O. Retail Lending Department
5th Floor, 21, Rajendra Place, New Delhi
Telephone No:011-25716351
011-25727956
Email: ho[dot]retail-lending[at]psb[dot]co[dot]in

In case of complaints related to Forex only, the same can be sent to: Grievances Redressal Cell – Forex

Grievance Redressal Cell – Forex

Name: Sh. Anil Kumar 
Designation: Asstt. General Manager
Punjab & Sind Bank, “Bank House”
H.O. Foreign Exchange Department
4th Floor, 21, Rajendra Place, New Delhi
Telephone No:011-25850059
Email: ho[dot]fex[at]psb[dot]co[dot]in

In case of complaints related to ATMs only, the same can be sent to:

GRIEVANCES REDRESSAL CELL - ATM

Name: Sh. Ram Das Mahant
Designation: Sr. Manager
Punjab & Sind Bank, 
H.O. ATM Cell
2nd Floor,Plot No. 151 Sector-44,Institutional Area, Gurugram
Telephone No:0124-2544106-107
Email: atmcell[at]psb[dot]co[dot]in

 

In case of complaints related to pension only, the same can be sent to: Grievance Redressal Cell – Pension

GRIEVANCE REDRESSAL CELL – PENSION

Name: Sh. Manjit Singh
Designation: Sr. Manager
Punjab & Sind Bank,
HO. Pension Cell
A25, First Floor Community centre
Jawala Heri, Paschim Vihar, New Post Office, 110063
Telephone No:011-25281210, 25271585
Email: cppc[at]psb[dot]co[dot]in

 

In case of complaints related to Corruption/Bribe etc. same can be sent to

The Chief Vigilance Officer
Punjab & Sind Bank ,” Bank House”
Head Office Vigilance Department,
4th Floor, 21, Rajendra Place,
New Delhi-110008.
Email: gmvig[at]psb[dot]co[dot]in
Contact Nos. 011-25737321 & 011-25818411.

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