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GENERAL PUBLIC AWARENESS
| General Complaint Form | Click Here to Download |
| ATM Transaction Related Complaint Form | Click Here to Download |
| Online Form for General Complaint | Click Here |
| Online Tracking of Lodged Complaint | Click Here |
| Online Registration for Vigilance Complaint | Click Here |
REDRESSAL OF COMPLAINTS/GRIEVANCES
"Customer Day” is observed at all the Offices of the Bank across the Organization covering Branches, Zonal Offices and Head Office on 15th of every month ( next day, if 15th is a holiday). On this day, any customer can meet Senior/ Top Executives of the Bank, including Chairman & Managing Director without prior appointment.
In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.
If the complainant still feels unsatisfied with the response received, he can address his complaint giving full detail of the case to Bank's Nodal Officer at Head Office designated to deal with Customers' Complaints/ Grievances. The customer can lodge/ track complaint online at the link “ Complaint registration” on Bank's website.
Internal Ombudsman
The Bank shall examine the grievances as per the Internal Grievances Redressal Mechanism and in case the Bank decides to reject a complaint or decides to provide only partial relief to the complainant, it shall escalate such cases to the Internal Ombudsman ( IO) for further examination.
Reply to the complainant on receipt of comments of the IO shall be addressed primarily by the Bank mentioning explicitly that the complaint has also been examined by the IO. Only under such circumstances, where a resolution has been made by agreement by the IO with a complainant and the IO has obtained the resolution in writing signed by the complainant and furnished to the Bank for records, a reply to the complainant would be issued by IO on behalf of the Bank, with an endorsement to the Bank. To ensure such agreement, if the IO feels the requirement of direct feedback/ clarifications from the complainant, IO can interact/ meet the complainant.
If still not satisfied, the customer is free to take recourse to the followings:
- Offices under the Reserve Bank - Integrated Ombudsman Scheme, 2021 Click here for details
RBI has laid down a cost free grievance redress mechanism under RB-IOS which does not involve payment of fees or charges in any form or manner. Customers having grievances against REs for deficiency in services, which is not redressed satisfactorily or in a timely manner by the REs can directly lodge their complaint on the Complaint Management System (CMS) portal (https://cms.rbi.org.in) or in physical mode at the ‘Centralised Receipt and Processing Centre’ (CRPC) set up at RBI, 4th Floor, Sector 17, Chandigarh - 160017.
Link for complaint lodging portal of the Ombudsman is https://cms.rbi.org.in
Click here for clarification on the mode of receipt of complaints under the scheme
- Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
- Distt. Consumer Forum, under Consumer Protection Act, 1985,
REDRESSAL OF GRIEVANCES OF CUSTOMERS
PRINCIPAL NODAL OFFICER FOR REDRESSAL OF COMPLAINTS
Smt. Rasmita Kwatra
Designation: General Manager
Punjab & Sind Bank,
6th Floor, 21, Rajendra Place, New Delhi 110008
Landline: 011-25726359
email id: PNO[at]psb[dot]co[dot]in
NODAL OFFICER FOR REDRESSAL OF COMPLAINTS
Sh. Agam Kumar
Designation: Chief Manager
Punjab & Sind Bank,
1st Floor, 21,Rajendra Place,
New Delhi -110008
Landline: 011-25728966
email id: ho[dot]complaint[at]psb[dot]co[dot]in
In case of complaints related to Digital Banking (PSB UnIC, Internet Banking, Mobile Banking, UPI, BHIM, etc.) only, the same can be sent to
Grievance Redressal Cell – Digital Banking (PSB UnIC, Internet Banking, Mobile Banking, UPI, BHIM, etc.)
Name: Sh. Sudip Kumar Sahoo
Designation: Asstt. General Manager
Punjab & Sind Bank,
HO Digital Banking Department
B-38/39,Block B, Industrial Area Phase I
Naraina, New Delhi-110028
Telephone No: 011-43044787
Email: ho[dot]dbd[at]psb[dot]co[dot]in
In case of complaints related to Cyber Fraud same can be sent to
Name: Sh. Harender Nagar
Designation: Sr. Manager
Punjab & Sind Bank,
HO RTTS Cell, Rajendra Place
New Delhi-110028
Telephone No: 011-25720849
Email: rtts[dot]cybercell[at]psb[dot]co[dot]in
- The details must include:
- 1.Copy of Cyber police Complaint/FIR
- 2.Details of the Transactions
Click Here for Instructions for Online lodgment of Complaints
In case of complaints related to Education Loans only, the same can be sent to
GRIEVANCE REDRESSAL CELL - EDUCATION LOANS
Name: Sh N.Binu Jones
Designation: Asstt. General Manager
Punjab & Sind Bank, “Bank House”
H.O. Retail Lending Department
1st Floor, Block 3, NBCC Complex, East Kidwai Nagar, New Delhi
Telephone No:011-40175100
Email: ho[dot]retail-lending[at]psb[dot]co[dot]in
In case of complaints related to Forex only, the same can be sent to: Grievances Redressal Cell – Forex
Grievance Redressal Cell – Forex
Name: Sh. Pankaj Shukla
Designation: Asstt. General Manager
Punjab & Sind Bank, “Bank House”
H.O. Foreign Exchange Department
4th Floor, 21, Rajendra Place, New Delhi
Telephone No:011-25850059
Email: ho[dot]fex[at]psb[dot]co[dot]in
In case of complaints related to ATMs only, the same can be sent to:
GRIEVANCES REDRESSAL CELL - ATM
Name: Mohammad Asad
Designation: Sr. Manager
Punjab & Sind Bank,
H.O. ATM Cell
2nd Floor,Plot No. 151 Sector-44,Institutional Area, Gurugram
Telephone No:0124-2544106-107
Email: atmcell[at]psb[dot]co[dot]in
In case of complaints related to pension only, the same can be sent to: Grievance Redressal Cell – Pension
GRIEVANCE REDRESSAL CELL – PENSION
Name: Sh. Motilal Kotarya
Designation: Asst. General Manager
Punjab & Sind Bank,
HO. Pension Cell
First Floor, 21 Bank House, Rajendra Place,
New Delhi – 110008
Telephone No:011-25862431, 25757802
Email: cppc[at]psb[dot]co[dot]in
In case of complaints related to Corruption/Bribe etc. same can be sent to
The Chief Vigilance Officer
Punjab & Sind Bank,
3rd Floor, Plate-B, Office Block-III
NBCC Complex, East Kidwai Nagar,
New Delhi-110023.
Contact Nos. 011-40175106
In case of complaints related to Digital Lending same can be sent to
Name: Sh.Vinni Kureel
Designation: Chief Manager
Punjab & Sind Bank,
HO LOS Department
INSTITUTIONAL AREA, SECTOR -3, STC, ROHINI, DELHI, NEW DELHI - 110 085
Telephone No:011-41435969
Email: ho[dot]los[at]psb[dot]co[dot]in
