Please register your mobile number with the Bank for SMS Alerts, if not done already.

• Please inform the Bank in writing immediately in case your mobile number registered for SMS alert is changed.
• Don’t write the PIN Number on the Card or anywhere else. Please memorize the same.
• Please change your Pin/Password periodically for security reasons.
• Never share Card details, PIN, CVV, OTP etc. with anyone. Bank does not call for such information from any Customer. Therefore, no information should be shared on telephone also even if the person calling from other end introduces himself as Bank official.
• In case your Debit Card is non-functional for any reason, please contact the Customer Care
• Please do not leave your mobile with others
• Please go through the transactional alerts sent by the Bank through SMS and take up immediately with your Branch in case of any discrepancy.
• Always, please keep your Debit Card safely in your possession.
• Emergency numbers :- Please contact on following numbers:

• Every Second and Fourth Saturday of Every Month Will be Public Holiday for Banks. The Other Saturdays of Every Month Will be Full Working days for Banks.
• Procedure to Report Unauthorized Accesss

  " If there is an unauthorized access of your information, accounts or disputed transactions in Internet Banking Service. Kindly report the same immediately to Customer Care at 1800 419 8300 or visit your nearest branch."

All the customers of Punjab & Sind Bank are hereby informed that the Bank has amended the guidelines in Deposit policy with respect to payment of interest on Overdue FDRs and these are as under:-

• Renewal of Fixed Deposit on the date of Maturity : When a term deposit is renewed on maturity, interest rate for the period specified by the depositor as applicable on the date of maturity would be applied. Accordingly where Bank has the mandate for automatic renewal, the FDR will be renewed for an identical period on its due date at the interest rate applicable on the date of maturity for the period it is renewed.
• Renewal of Term Deposit within 14 days of Maturity : If any customer approaches the Bank for renewal of Fixed Deposit within 14 days of the date of its maturity, the FDR shall be renewed from its date of maturity at rate of interest applicable on the date of maturity for the period for which FDR is renewed.
• Renewal of Term Deposit after 14 days of Maturity : Where overdue period i.e. from the date of maturity till the date of renewal (both days inclusive) exceed 14 days, such overdue term deposits shall be renewed with effect from the date of presentation for a minimum period of 15 days or more as specified by the depositor beyond the date of presentation and Interest for the overdue period shall be paid on the amount being renewed (equal to or less than the Maturity Value of the Original Deposit) at Savings Bank rate of interest as applicable from time to time, presently being 4% on the methodology as applicable to Saving Bank account from time to time.
• If such renewed overdue domestic term deposit is tendered for premature encashment, rate of interest would be payable for the period for which the FDR has run from date of renewal subject to penal interest, wherever applicable, from time to time.
• These guidelines are applicable to all Overdue FDRs, irrespective of the date of becoming ODFD i.e whether these FDRs have become overdue “before 06.04.2015” or “on or after 06.04.2015”.
• Non – Renewal / Closure of Overdue Term Deposit : If the term deposit is not renewed but encashed after the date of maturity, the overdue interest will be paid at prevailing Saving Bank rate applicable from time to time for the overdue period (from the date of maturity till the date of payment)."

• Notice to customers for replacement of old ATM Proprietary Magnetic stripe cards
• Removal of duplicate Customer IDs (allotment of unique customer code)
• Dear Customer, PSB has begun Mobile Banking. Please register your mobile number with your PSB branch
• All the customers of Punjab & Sind Bank are hereby informed that Reserve Bank of India has decided to implement CTS – 2010 Standard Cheque Forms across the country w.e.f. 01.10.2012. Customers are therefore requested to check their existing cheque books and if it is not CTS - 2010 Standard, Please visit to your respective branch, return the same and obtain new Cheque Books having CTS - 2010 Standard features. For more details please contact your branch.
• Customers who have not operated their accounts for more than 2 years are requested to visit to their respective branches along with KYC documents including identity proof and and recent passport size photograph for activation of the accounts. Please note there will be no charse for activation.
• As per RBI Directions, All the customers of our Bank are requested to contact their respective branches and get the KYC documents i.e photograph/s, Identity and address proof updated.

• Modus Operandi and Precautions to be taken against Fraudulent Transactions
• Do not fall prey to Fictitious Offers of funds transfer.
• Do not pay money to receive huge funds from abroad.
• Do not make any remittances towards participation in schemes/offers from unknown entities.