Terms & Conditions in Collection/Returning of Cheques/ Bills:

(a) For BSBDA/Defense Personal /Ex-serviceman/Sr. Citizen Accounts – Collection Charges for the Cheques/DDs issued by the Govt. department is waived.

(b) Actual Postal Charges shall be collected separately over and above the collection charges wherever applicable in collection of cheques/bills.

(c) In case of Cheques/Bills received from our branches, the charges shall be levied by one branch only where the instrument is lodged for collection. However, the collecting branch may recover the actual postage and out of pocket expenses, if any. 

(d) Cheque/Bills return charges shall be levied in cases where the customer is at fault and is responsible for such returns.

(e) Cheque/Bills returning charges shall not be levied for cheques drawn on us, where customer is not at fault as per RBI guidelines.

(f) Cheques that need to be re-presented without any recourse to the payee shall be presented in immediate next clearing not later than 24 hours (excluding holidays) with due notification to the customers of such representation through SMS, Email etc.

(g) For BSBDA/Defense Personal /Ex-serviceman/Sr. Citizen Accounts – Collection Charges for the Cheques/DDs issued by the Govt. department is waived.

(h) Collection Charges may be waived for collection of cheques for credit to loan accounts, NPA accounts, Post-dated cheques for loan installments and opening of term deposits.