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"Customer day" is observed at all the offices of the Bank across the Organisation covering branches, Zonal Offices and Head Office on 15th of every month (next day, if 15th is a holiday or a half day). On this day any customer can meet Senior/Top Executives of the Bank, including Chairman & Managing Director without prior appointment.
In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.
If the complainant still feels unsatisfied with the response received, he can address his complaint to bank's Nodal Officer designated to deal with Customers' Complaints/ Grievances giving full details of the case.
After exhausting all the above machinery/channels, if the customer is still not satisfied, he may write to Chairman & Managing Director of the Bank.
If still not satisfied, he is free to take recourse to the followings:
- Office of the Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 2006.
- Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
- Distt. Consumer Forum, under Consumer Protection Act, 1985,
Redressal of Grievances of Customers
In case of complaints related to Corruption/Bribe etc. same can be sent to
Head Office Vigilance Department,
21 Rajendra Place, Bank House,
3rd Floor,
New Delhi-110008.
Contact Nos. 011-25737321 & 011-25818411.
Committee on Procedures and performances on Bank Audit (CPPAPS)
An adhoc committee on procedures and performances audit on customer services has been constituted in our bank, which is chaired by Executive Director, three General Managers and also include non officials from customers as its members to enable an independent feedback on the quality of customer service rendered by the bank
The adhoc committee has been entrusted not only the task of ensuing timely and effective implementation of the RBI instructions, but also that it receives the necessary feedback to determine that the instructions. Further it is reviewing the practice and procedures prevalent in the bank and takes necessary corrective action, on an ongoing basis.
Customer Service committee of the Board
This is apex committee of the bank overlooking all the aspects of customers service and is also reviewing the performances of the adhoc committee of the Bank on customer service. This Committee is also reviewing the performances of the implementation of the awards of the Ombudsman.
Banking Ombudsman Scheme
To enable resolution of complaints relating to deficiency in Banking Services you can also approach the Ombudsman of your Region. Salient features of the scheme are as follows:
A complaint on any of the following grounds alleging deficiency in banking service may be filed with banking ombudsman having the jurisdiction:
- Non Payment /inordinate delay in the payment of collection of cheques, bills, drafts etc.
- Non- acceptance, without sufficient cause of small denomination notes tendered for any purpose and charging of commission in respect thereof.
- Non issue of drafts to customers and others.
- Non adherence to prescribed working hours by branches.
- Failure to honor guarantee/letter of credit /commitments by bank.
- Claims in respect of unauthorized or fraudulent withdrawals from deposit accounts, or fraudulent of a cheque or a bank draft etc.
- Complaints pertaining to the operation in any savings, current or any other account maintained with RBI directives, if any applicable to rate of interest on deposits.
- Complaints from exporters in India such as delays in receipt of export proceeds, handling of export collection of bills, etc., provided the said complaints pertain to the bank's operations on India.
- Complaints from Non-resident Indians having accounts in India in relation to their remittances from deposits and other bank related matters.
- Complaints pertaining to refusal to open deposit accounts without any valid reason for refusal
- and any other relating to the violation of the directives issued by the Reserve Bank of India in relation to Service.
Complaints concerning loans and advances only in so far as they relate to the following may also be the banking Ombudsman having the jurisdiction.
- Non- observance of Reserve Bank Of India directives on interest rates;
- Delays in sanction /disbursement or non observance of prescribed time schedule for disposal of loan applications.
- Non acceptance of application for loans without furnishing valid reasons to the applications, and
- Non observance of any other directions or instructions of Reserve Bank as may be specified by the Bank for this purpose from time to time.
The Banking Ombudsman may also deal with any such other matter as may be specified by the Bank from time to time in this behalf.
SCHEDULE - I
In case any clarification is required on matters relating to customer service as given in Citizens’ Charter and for all complaint against working of branches, please contact the following :-
For all complaints against working of Branches:
General Manager (Inspection),
Punjab & Sind Bank, "Bank House",
6th Floor, 21, Rajendra Place, New Delhi 110008
Tel. No. 011-23322097, 25812931,
Email:gminsp[at]psb[dot]co[dot]in
Toll Free No. 1800 11 1908
Deputy General Manager (Inspection)
Punjab & Sind Bank, H.O. Inspection Department,
2239, Gurdwara Road, Karol Bagh,
New Delhi -110005. Phone : 25769911
The Zonal Manager of Concerned Branch,
The address of the Zonal Offices is given in schedule - II
For Staff Matters
General Manager (Personnel)
Punjab & Sind Bank, Bank House, 21 Rajendra Place,
New Delhi - 110008. Phone : 25817353
For all Advances & Export Credit
General Manager (Advances),
Punjab & Sind Bank, Bank House , 21 Rajendra Place ,
New Delhi - 110008, Phone : 25783589
Other Official who can be contacted
Deputy General Manager (Planning & Development)
Punjab & Sind Bank, Bank House, 21 Rajendra Place,
New Delhi-110008.
Chief Host
The Customer Service Division,
Punjab & Sind Bank, Bank House, 21 Rajendra Place,
New Delhi - 110008.
Schedule - II
Name & Address of Banking Ombudsman and area of Operation
Centre | Contact details of the Office of Banking Ombudsman | Area of Operation |
---|---|---|
Ahmedabad |
Shri P.K.Brahma |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
Bangalore |
Shri. K.R.Ananda |
Karnataka |
Bhopal |
Shri B.P.Kanungo |
Madhya Pradesh and Chattisgarh |
Bhubaneswar | Shri P.K.Jena C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel.No.0674-2396207, 0674-2396008 Fax No.0674-2393906 email: bobhubaneswar[at]rbi[dot]org[dot]in |
Orissa |
Chandigarh | Smt. Balbir Kaur C/o Reserve Bank of India New Office Building Sector-17, Central Vista Chandigarh-160 017 Tel.No.0172-2721109, 0172-2721011 Fax No.0172-2721880 email: bochandigarh[at]rbi[dot]org[dot]in |
Himachal Pradesh, Punjab and Union Territory of Chandigarh |
Chennai | Shri S.Gopalakrishnan C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Tel No.044-25399170, 044-25395964 Fax No.044-25395488 email: bochennai[at]rbi[dot]org[dot]in |
Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands |
Guwahati | Shri P.K.Datta C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No.0361-2542556, 0361-2540445 Fax No.0361-2540445 email : boguwahati[at]rbi[dot]org[dot]in |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
Hyderabad | Dr. (Smt.) Deepali Pant Joshi C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel.No.040-23210013, 040-23243970 Fax No.040-23210014 email: bohyderabad[at]rbi[dot]org[dot]in |
Andhra Pradesh |
Jaipur | Shri Rajendra Singh C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 004 Tel.No.0141-2570357/0141-2570392 Fax No.0141-2562220 email: bojaipur[at]rbi[dot]org[dot]in |
Rajasthan |
Kanpur | Shri B.K.Bhoi C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Tel.No.0512-2361191/0512-2310593 Fax No.0512-2362553 email: bokanpur[at]rbi[dot]org[dot]in |
Uttar Pradesh (excluding District of Ghaziabad) and Uttaranchal |
Kolkata | Shri P.K.Sarkar C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Tel.No.033-22306222/033-22305580 Fax No.033-22305899 email: bokolkata[at]rbi[dot]org[dot]in |
West Bengal and Sikkim |
Mumbai | Shri N.Sadasivan C/o Reserve Bank of India Garment House, Ground Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018 Tel.No.022-24924607/022-24960893 Fax No.022-24960912 email: bomumbai[at]rbi[dot]org[dot]in |
Maharashtra and Goa |
New Delhi | Shri H Kulshreshtha Banking Ombudsman Reserve Bank of India Building 2nd Floor, 6, Sansad marg New Delhi - 110001 Tel No. 011-23725219/23710882/23725445 Fax No. 011-23725218 email: bonewdelhi[at]rbi[dot]org[dot]in |
Delhi, Haryana, UT of Jammu and Kashmir and Ghaziabad district of Uttar Pradesh |
Patna | Shri C C Mitra ‘Biscomaun Towers’, 2nd Floor, West Gandhi Maidan Patna-800 001 Tel.No.0612-2201734/0612-2206308 Fax No.0612-2320407 email: bopatna[at]rbi[dot]org[dot]in |
Bihar and Jharkhand |
Thiruvananthapuram | Shri V.Krishnamurthy C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Tel.No.0471-2332723/0471-2329676 Fax No.0471-2321625 email: bothiruvananthapuram[at]rbi[dot]org[dot]in |
Kerala and Union Territory of Lakshadweep |
Schedule - III
Address of Zonal Offices
S.No | Zone | Zonal Manager | Address | Phone | |
---|---|---|---|---|---|
1 | AMRITSAR | SH. SAMINDER SINGH-DGM | Hall Bazar , Chowk Phawara, Amritsar-143001 | 0183-5057500/2545097 | zo[dot]amritsar[at]psb[dot]co[dot]in |
2 | BAREILLY | SH. TARA CHAND MEENA-AGM | 148 Gagandeep Complex civil Lines Bareilly U.P.-243001 | 0581-2510513/2421137 | zo[dot]bareilly[at]psb[dot]co[dot]in |
3 | BHATINDA | SH. SUNIL KUMAR-AGM | 100 Ft Road, Civil Station. Bhatinda-Punjab Pin Code: 151001 | 0164-5011901/2224843/2222165 | zo[dot]bhatinda[at]psb[dot]co[dot]in |
4 | BHOPAL | SH. RAJESH MALHOTRA-DGM | 2nd Floor, Behind SBI, Kolar Road, Akbarpur, Bhopal Pin-462042 | 0755-4243700/ 2557459 | zo[dot]bhopal[at]psb[dot]co[dot]in |
5 | CHANDIGARH | SH. SHAILENDRA S. PARIHAR-AGM | SCO 84-91, Second Floor , Sector 17-B, Bank Square Chandigarh-160017 | 0172-5077033 | zo[dot]chandigarh[at]psb[dot]co[dot]in |
6 | CHENNAI | SH. GURDEEP-AGM | Ist Floor, 770A, Anna Salai, Chennai | 044 28492888/28491935/28491937/28493885 | zo[dot]chennai[at]psb[dot]co[dot]in |
7 | DEHRADUN | SH. HANUMAN RAM TAK-AGM | 30, I & s Building, Mohabbewala, Saharanpur road, Dehradun - 248002 | 0135-2642490/2640518/2643152 | zo[dot]dehradun[at]psb[dot]co[dot]in |
8 | DELHI I | SH. AVDHESH NARAIN SINGH-DGM | Sidhartha Enclave,Ashram Ckowk, New Delhi - 110014 | 011-26346434/26349080/42143088 | zo[dot]delhi1[at]psb[dot]co[dot]in |
9 | DELHI II | SH. SANJAY PRAKASH SRIVASTAVA-DGM | Second floor, 38 / 39 Industrial Area, Naraina- Phase - I New Delhi 110028 | 011-45095330 | zo[dot]delhi2[at]psb[dot]co[dot]in |
10 | FARIDKOT | SH. KULDIP SINGH-AGM | Red Cross Bhawan, Sadiq Chowk, Faridkot - 151203. | 01639-250375/502077 | zo[dot]faridkot[at]psb[dot]co[dot]in |
11 | GANDHI NAGAR | SH. AMIT NAGAR-AGM | Z.O.Gandhi Nagar,Unit No.4, 3rd Floor, Gift Tower One, Gift City, Gandhinagar, Gujarat 382355 | 0796-6740208/6740207/6740206 | zo[dot]gandhinagar[at]psb[dot]co[dot]in |
12 | GURDASPUR | SH. HARJINDER SINGH-AGM | 435/7,Civil Lines, Gurdaspur - 143521 | 01874-500379/500371/500373/221086 | zo[dot]gurdaspur[at]psb[dot]co[dot]in |
13 | GURGAON | SH. SANJIV LAL SRIVASTAVA- AGM | Zonal Office Gurgaon , Punjab and Sind Bank Institutional Plot 151, Sector -44 , Gurgaon, Haryana - 122003 | 0124-4843536/4843537 | ZO[dot]GURGAON[at]psb[dot]co[dot]in |
14 | GUWAHATI | SH. LALREMTHANG HMAR-AGM | 42, MG Road, Uzan Bazar, Guwahati -781001 | 0361-2604627/2512186 | zo[dot]guwahati[at]psb[dot]co[dot]in |
15 | HOSHIARPUR | SH. NARESH KUMAR-AGM | SCO-23 1st & 2nd Floor, Sant Harchand Singh Longowal Nagar, Chandigarh Road, Hoshiarpur, Punjab – 146 001 | 01882-502372/502377 | zo[dot]hoshiarpur[at]psb[dot]co[dot]in |
16 | JAIPUR | SH. SUDHISH BAJPAI-AGM | 30-31, Mohan Tower, Prince Road, Vidyut Nagar, Ajmer Road, Jaipur, Rajasthan- 302021 | 0141-2359352/2358350/2358628 | zo[dot]jaipur[at]psb[dot]co[dot]in |
17 | JALANDHAR | SH. MILIND BUCHKE-AGM | Model Town, Jalandhar -144002 | 0181-5015600/ 0181-5015614 | zo[dot]jalandhar[at]psb[dot]co[dot]in |
18 | KOLKATA | SH. PREM SHANKAR SINGH-DGM | 14/15, Old Court House Street, Kolkata - 700001 | 033-22101673/22485867/22485957/22485967/22485873 | zo[dot]kolkata[at]psb[dot]co[dot]in |
19 | LUCKNOW | SH. VINAY KHANDELWAL-DGM | 1st Floor,Plot No-CP/47A, Satguru Tower, Sitapur Road Yojana,Sector-E,Janakipuram,Lucknow-226021 | 0522-2730632/2730633 | zo[dot]lucknow[at]psb[dot]co[dot]in |
20 | LUDHIANA | SH. SATBIR SINGH-DGM | Bhai Bala Chowk, 5th floor, Noble Enclave, Ludhiana - 141001 | 0161-5068000/5068001/2406017 | zo[dot]ludhiana[at]psb[dot]co[dot]in |
21 | MUMBAI | SH. SARBJEET SINGH-DGM | Punjab & Sind Bank Mumbai Zonal Office 27/29 Ambalal Doshi Marg Fort Mumbai 400 001 | 022-22626121/22626058/22626120 | zo[dot]mumbai[at]psb[dot]co[dot]in |
22 | NOIDA | SH. VINOD KUMAR PANDEY-DGM | First Floor 1-A , Block C ,Sector 63 Noida(U.P) Pin 201307 | 0120-4314044/4504155/4314956 | zo[dot]noida[at]psb[dot]co[dot]in |
23 | PANCHKULA | SH. ANIL KUMAR-DGM | SCO- 1st & 2nd floor, Sector 5 Panchkula, Haryana-134109 | 0184-2269202 | zo[dot]panchkula[at]psb[dot]co[dot]in |
24 | PATIALA | SH. MALKIT SINGH-AGM | Rajbaha Road, Patiala - 147001. | 0175-5030800/2215427 | zo[dot]patiala[at]psb[dot]co[dot]in |
25 | VIJAYAWADA | SH. G. SIRINIVAS-DGM | Zonal Office, Punjab & Sind Bank, H.No.54-14-4C/1, Fourth Floor, R.K Galleria, Service Road, Srinivasanagar Bank Colony, Beside Sweet Magic, Vijayawada, AP. - 520008 | 0866-2974191/2974192/2974194 | zo[dot]vijayawada[at]psb[dot]co[dot]in |